Refund policy

We always endeavour to fulfil all bookings for our tours as described on our website. However, in the unlikely event we are required to change any part of the tour you have booked, we will inform you as soon as possible. Due to the flexible and unpredictable nature of our tour operations we may need to change any part of your scheduled itinerary. We reserve the right to make such changes without notice if deemed to be in the best interest of the tour and all passengers. Additionally, If there is any part of your confirmation that is incorrect then we may need to make alterations and will do this as soon as we can.

In the highly unlikely event we are required to make significant changes to your booking, we will let you know as soon as possible. In such circumstances you may be offered several alternatives as appropriate, including: options of a similar or superior quality and value, options of a lesser quality and value (in which case you will be refunded the cost difference) or an alternative tour. If none of the options offered are suitable then you may cancel your booking and be reimbursed.

If you need to cancel any part of your booking after we have issued confirmation, please contact us as soon as possible. A booking will only be deemed cancelled upon written receipt of this request. The cancellation date will be the date that we receive this request.

If you cancel your booking then the following charges will be incurred, shown as a percentage (%) of the overall price:

Day Tours

• cancelled more than 24-hours prior to departure: no charge
• cancelled less than 24-hours prior to departure: 100%
• if you do not attend or miss the departure: 100%

Extended Tours

• cancelled more than 28-days prior to departure: 10%
• cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

Private Tours

• cancelled 100-days or more prior to departure: 10%
• cancelled between 99-51 days prior to the departure: 50%
• cancelled between 50-29 days prior to the departure: 75%
• cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

Deposit

• balance unpaid and booking cancelled 31-days or more prior to the departure: 10%
• remaining balance is paid in time, but booking is cancelled 28-31 days prior to departure: 10%
• remaining balance is not paid at least 30-days prior to departure: 100%
• remaining balance is paid in time, but booking is cancelled less than 28-days prior to departure: 100%
• if you do not attend or miss the departure: 100%

If you choose to cancel your tour, then we will do our best to inform you of the relevant cancellation charges that this may incur at the time the cancellation is made.

In the event that you miss the departure of your booking, it will be treated as cancellation by you, and you will not be entitled to a refund. Once the tour has started you may not cancel your booking in order to receive a refund, and you will incur the full cancellation charges. It is your responsibility to possess all relevant documentation, such as passports and booking confirmations, at the departure location at the specified departure time. Failure to do so will be treated as cancellation by you and will incur the full cancellation charges.

We make every effort to ensure that all of our tours are operated as planned and tours will only be cancelled due to unusual circumstances beyond our reasonable control i.e. Force Majeure. If your tour is cancelled we will endeavour to inform you as soon as possible.

If we cancel your booking then we will do our best to provide an alternative tour that matches your booking as closely as possible, at no additional cost. You will then have a choice between a replacement service or full refund.

In the rare event that an Extended tour does not meet the minimum number of participants (normally 5 passengers) and we have to cancel your tour, then we will contact you at least 4 weeks prior to the departure date. We will offer the best alternative available that matches your booking. If this does not satisfy your wishes then you will be entitled to a full refund.

We reserve the right to refuse travel to any individual who may cause upset, offence or ill-health to any other passenger. In this event then the full cancellation charges will be incurred. We accept no liability to that individual or any other connected to their booking.